Everything you need
to sell on Ajaro

Before registering, make sure you meet Ajaro's eligibility requirements. You must be at least 18 years old, legally permitted to conduct business in Nigeria, and hold a valid Nigerian bank account in your name or your business name.

Registration takes about 10 minutes. Head to /sign-in and follow these steps:

After account approval, you must complete identity verification before your store can go live. Upload your documents through Dashboard → Account → Verification.

KYC review typically takes 1 business day for individual vendors and 2–3 business days for business vendors. You'll receive an email notification at each stage. While your KYC is under review, you can set up your store and add products — they just won't be visible to buyers until your account is fully verified.

Go to Dashboard → My Stores → Create New Store. Each Vendor Account supports up to the number of stores allowed by your subscription plan. Every store has its own branding, product catalogue, and performance analytics.

• Use a white or transparent background for your logo — it looks cleaner on buyer-facing store pages
• Your banner should visually communicate your category. A kitchen appliance vendor should show product photography, not abstract graphics
• Avoid overly text-heavy banners — buyers scan visually before reading
• Keep your store name short and memorable. If your business name is long, consider a shortened store name

Under Dashboard → Store Settings you can configure your handling time (default dispatch window shown to buyers), return policy statement, business hours display, and social media links. These settings affect how buyers perceive your store before making a purchase decision.

Choose the plan that matches your business stage. All plans include the 5% platform fee on transactions and access to the vendor dashboard.

Save 10%, 20%, or 30% by choosing quarterly, bi-annual, or annual billing. Discounts are applied automatically at checkout.

Navigate to Dashboard → Products → Add New Product. Complete all required fields before publishing. Incomplete listings will not appear in search results.

Images are the single biggest factor in a buyer's decision to purchase. Every product should have at least one main image and ideally 4–6 additional images showing different angles, in-use scenarios, and packaging.

• Shot 1: Product alone on white background — this becomes your listing thumbnail
• Shot 2–3: Different angles (front, side, back where relevant)
• Shot 4: In-use or lifestyle photo showing the product being used
• Shot 5: Close-up of key features, texture, or quality details
• Shot 6: Packaging or what's included in the box

Price your products to be competitive while accounting for the 5% platform fee and your delivery cost (if you offer free shipping). You can set a promotional price alongside the regular price — the listing will automatically show a strikethrough with the discount percentage calculated.

Choosing the right category and subcategory is critical — it determines where your product appears in buyer browsing and filter searches. Once set, categories can be changed but any changes take up to 6 hours to reflect in search results.

For on-site SEO, the most important fields are your product title, the first 100 characters of your description, and your category selection. Buyers searching for "men's leather shoes Lagos" will see your product if those words appear naturally in your listing — don't stuff keywords, write naturally for buyers.

When a buyer places an order, you'll receive an instant notification by email and in-dashboard alert. New orders appear in Dashboard → Orders under the status Pending. You have 48 hours to process a new order before it is flagged as overdue.

To process an order, open it in your dashboard, confirm the items and the delivery address, then mark it as Processing. Once you have packaged and dispatched the item, enter the courier name and tracking number and update the status to Dispatched. The buyer is automatically notified at each status change.

• Pack items securely — damaged-in-transit claims affect your rating even when the damage is the courier's fault
• Include a packing slip or thank-you note — small gestures improve reviews
• Always get a waybill or tracking number from the courier — you'll need this if a buyer disputes delivery
• Update tracking information within 24 hours of dispatch

When a buyer requests a return, you'll be notified in your dashboard and by email. You have 48 hours to respond. Review the buyer's reason and evidence, then choose one of three responses:

If you do not respond within 48 hours, Ajaro will automatically resolve the dispute in the buyer's favour. See the Refund Policy for full details.

Add your bank account under Dashboard → Profile → Bank Account. Your account name must match your registered vendor name or business name exactly. Bank account changes require re-verification and take up to 2 business days to activate.

Your earnings accumulate in your Ajaro wallet balance after each order is marked as Delivered. You can withdraw any amount above the ₦2,000 minimum threshold at any time from Dashboard → Wallet → Withdraw. Withdrawals typically arrive in your bank account within 1–3 business days.

For every completed order, you receive 95% of the transaction value. The 5% platform fee is all-inclusive — it covers payment gateway costs, fraud protection, and buyer support. There are no hidden charges.

You are responsible for your own tax obligations as an independent vendor. Ajaro provides a monthly transaction summary downloadable from Dashboard → Finance → Transaction History to assist with tax reporting. If Ajaro is required by FIRS to withhold tax on payments made to you, we will do so and provide a withholding tax certificate.

All subscription fees attract VAT at the prevailing Nigerian rate (currently 7.5%), which is included in the quoted price and reflected in your subscription invoices.

A Manager has broad access to your vendor account — they can manage products, process orders, view financial reports, manage customers, and invite other staff members. They cannot access or change your bank account details, subscription billing, or primary account settings.

A Staff member has limited access — they can view and manage product listings and process orders only. They cannot view financial data, access customer personal information beyond shipping details, change store settings, or invite other users.

Go to Dashboard → My Team → Invite Admin. Enter the email address of the person you're inviting and select their role (Manager or Staff). They will receive an invitation email with a secure setup link that expires after 48 hours. Your account supports up to 5 Admin slots in total (Starter: 2, Growth/Enterprise: 5).

You can create time-limited sale events from Dashboard → Promotions → New Promotion. Set a start and end date, choose which products to include, and set discounted prices. Active promotions display a red SALE badge on affected product listings and appear in the Platform's promotional feed.

Growth and Enterprise plan subscribers can purchase ad banner placements to display their store or a featured product across the Ajaro homepage and category pages. Ad banners are managed under Dashboard → Ads & Banners → Create Ad. Upload your banner image (recommended 1200×400px), set your budget, target category, and campaign dates.

Create unique discount codes from Dashboard → Promotions → Discount Codes. Set a percentage or fixed-amount discount, minimum order value, usage limit, and expiry date. Share codes with your social media followers or email subscribers to drive repeat purchases.

• Maintain a ≥4.0 store rating — your star rating is displayed on every listing and directly affects buyer trust and search ranking
• Respond to buyer enquiries quickly — stores with sub-12-hour average response times see 30%+ higher conversion rates
• Keep stock levels accurate — out-of-stock listings damage search ranking over time
• Use all 6 product image slots — listings with 6 images outperform single-image listings by an average of 2×
• Renew promotions regularly — fresh sale badges attract new visitors even to older listings
• Request reviews proactively — after confirming delivery, send buyers a polite message thanking them and mentioning that a review helps your store

Still have questions? Our vendor support team is available Monday to Friday, 8am to 6pm WAT, and Saturday 9am to 2pm. Reach us at vendors@ajaro.com.ng, via live chat in your dashboard, or by phone at +234 901 234 5678. You can also visit our full Contact page to submit a support request.